We are proud to have been approved for membership to the Society of Ticket Agents and Retailers (S.T.A.R.), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR operates within guidelines supported by, amongst others, VisitBritain, London & Partners, the Society of London Theatre and the Office of Fair Trading.
As well as working with government and other bodies for the benefit both of consumers and the ticketing industry, STAR offers general advice and information on ticket buying and provides a dispute resolution service for customers who have an unresolved problem with their purchase from a STAR member.
In recent years STAR has been at the forefront of cross-industry initiatives to improve consumer confidence and make ticket buying safer, working with the Office of Fair Trading and the Department for Culture, Media and Sport on ways of combating ticket fraud and mis-selling and on the introduction of Model Terms and Conditions of Sale.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Wilson Digital Media Director Oliver Barnes:
We have been working quietly for the last few years with a way of supporting our customers and clients which mirrors closely STAR's comprehensive Code of Practice. We are therefore very pleased to be accepted into this hugely respected fold of businesses and organisations which are working in a similar way. We look forward to benefiting from STAR's experience and knowledge and in turn making sure that we are always committed to excellent customer service and user experiences in everything we do.